Privacy Policy for IPXplorer

Effective Date: April 20th, 2023

At IPXplorer, we value our customers and strive to provide the best services possible. This Refund Policy outlines the circumstances under which refunds may be issued for purchases made through our website. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

  1. Billing Errors: If you were charged incorrectly or multiple times for the same service.
  2. Unresolved Issues: If a problem with the service persists and cannot be resolved after repeated attempts by our support team.
  3. Service Not Delivered: If the service you purchased was not delivered as described due to technical issues on our end.
  4. Cancellation of Subscription: For subscriptions, refunds may be provided for unused time if a cancellation request is made within the first 7 days of the billing cycle.

2. Conditions for Refunds

  1. Refund requests must be made within 14 days of the purchase or billing date.
  2. You must provide a valid reason for the refund request and include any supporting documentation or evidence.

3. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

  1. Change of mind after purchase.
  2. Misuse of the service or violation of our Terms of Service.
  3. Incomplete or insufficient information provided during the refund request process.
  4. Issues caused by factors beyond IPXplorer's control, such as user-side technical problems or network issues.

4. How to Request a Refund

To request a refund:

  1. Contact our support team at [email protected].
  2. Provide your order details, including the transaction ID, date of purchase, and a description of the issue.
  3. Our team will review your request and respond within 3-5 business days.

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.